Support

We're a small team and we read every message. Email support@nivaa.ai and we'll get back to you, usually within two working days.

Common questions

How do I restore my subscription on a new phone?

Sign in with the same account, then open Grown-ups → Plus → Restore purchases. Your subscription is tied to your Apple ID or Google account.

How do I cancel my subscription?

Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the renewal date to avoid being charged again. Deleting the app does not cancel a subscription.

Can I get a refund?

Refunds are handled by the store you paid through: Apple or Google Play.

How do I change the story language?

Each child has their own story language. Open Grown-ups, tap the child, and choose English or Hindi.

How does "Invite a family" work?

Share your invite link from Grown-ups → Invite a family. When a family joins through your link and their child listens to a story, one more story unlocks for you in every series. The current terms are always shown in the app.

How do I delete my account?

See Delete your account.